Retreat Bookings Terms and Conditions
Updated 01 November 2023
Welcome to Ty Enfys Shamanic Activations Ltd ("Ty Enfys," "we," "us," or "our"). By accessing and using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. Please read this document carefully. If you do not agree with these terms and conditions, please refrain from using our services.
1. Booking
(a) Your booking is not considered definite and no contract will exist until we receive a deposit of £100. By booking a retreat with Ty Enfys Shamanic Activations Ltd you are accepting these terms and conditions.
(b) We do not share customer details with any third parties.
2. Payment
(a) The price is the exact amount to be received in full by us in GBP.
(b) The full payment amount is due 45 days or more before the first day of the retreat and can be paid by bank transfer to the account specified in your original confirmation email sent out after your booking is confirmed and your deposit has been received. If full payment is not made 45 days or more prior to the start date of our retreat it will be assumed that you wish to cancel your booking without a refund of your original deposit.
3. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.
4. Travel Insurance
Travel insurance is highly recommended. If you choose to buy insurance, please ensure that your travel insurance covers the holistic activities of this retreat as well as unexpected cancellation, sickness, losses and all other risks associated with traveling and taking part in the retreat. You should bring your own travel insurance policy with you in case of an emergency.
5. Your Health
(a) It is your responsibility to let your Hosts know if you have any injuries and to be mindful at all times of your own body’s capabilities during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately.
(b) It is also your responsibility to consult a doctor with an understanding of holistic therapies, such as breath work, yoga, sound therapy etc to check that you are sufficiently fit and healthy to undertake a holistic therapy class and other physical activities that you may choose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions, allergies and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered, on our retreats, we reserve the right to advise you to desist and in the interests of your health, or others, we may decline your stay at our retreats.
(d) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
(e) We shall not be held responsible for any injuries sustained during our swims or other retreat activities.
6. Cancellation by you
(a) You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 120 days before the start of the retreat, we will retain the deposit of the retreat. If cancellation is made within 30 days of the start of the retreat, we will retain the full amount paid by you.
(b) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your own insurance.
7. Amendments by us
Occasionally, changes may have to be made (e.g., facilitator, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar standard. If a significant change becomes necessary, we will inform you as soon as possible before your departure.
8. Cancellation by us
We reserve the right in any circumstances to cancel a retreat. In particular, our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date, we may cancel and refund payment to you.
9. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga classes, sound-baths and other activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
10. Group Bookings
Where a booking is made on behalf of several individuals, the booking is conditional on the person(s) paying having authorisation from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.
11. No Liability for possessions
The Retreat House will not be left empty and unlocked at any time. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. We cannot be held responsible for any loss or damage to personal belongings during the retreat.
12. Complaints
If you have a problem during your retreat, please inform the retreat host immediately and she will endeavor to put things right. Please note that we cannot be held responsible for the individual behavior of any group member or other guest sharing your accommodation.
13. Privacy Policy
We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site.
14. Insolvency
In the highly unlikely event that Ty Enfys Shamanic Activations Ltd were to become insolvent, any funds that you (the customer) have paid to us (the company) will be protected by our Insolvency Protection Insurance, details of which will be made available to you in the event of insolvency of the company.
15. Alcohol
We do not permit the consumption of alcohol on-site at any of our retreats. Our retreats are aimed at providing and facilitating activities in line with health and wellness, and therefore consumption of alcohol on-site at our retreats is not permitted.
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